Refund policy

At SHOPEX, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

📦 Return Window

Most items can be returned within 7 days of delivery for a refund or exchange.

⚠️ Important – Damage Policy

  • Damaged Product: Replacement will be provided only with a proper unboxing video.
  • Courier Damage: Claims for damage during delivery must be raised with the courier partner.

✅ Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

  • The item must be unused and in the same condition in which it was received.
  • The item must be returned in its original packaging.
  • The return request must be submitted within 7 days of delivery.
  • Proof of purchase or the original order confirmation must be provided.

❌ Items Not Eligible for Return

The following items cannot be returned:

  • Personalized or custom-made products
  • Products damaged because of misuse, improper handling, or normal wear and tear
  • Products returned without their original packaging
  • Products returned after the 7-days return period

🔄 How to Initiate a Return

To start a return request:

  1. Submit your return request through the return window.
  2. Provide your order number and the reason for the return.
  3. Wait for return authorization and instructions from our support team.
  4. Securely package the item in its original packaging.
  5. Return the product using a trackable shipping method.

💰 Refund Processing

Once we receive and inspect your returned item, we will:

  • Process approved refunds within 5–7 business days.
  • Refund the original payment method used for the purchase.
  • Send an email confirmation once the refund has been completed.

🚚 Return Shipping Costs

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping charges.

💬 Need Assistance?

If you have any questions regarding returns or refunds, please contact our customer support team.

WhatsApp: +91 90720 75455

Email: info@shopexme.com

Website: www.shopexme.com

Thank you for shopping with SHOPEX – Commerce Evolved.