Refund and Return Policy

1. Return Policy

We want you to be completely satisfied with your purchase from ember. If you are not satisfied, you may return most items within 7 days of delivery for a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Returned within 7 days of delivery
• Accompanied by the original receipt or proof of purchase

3. Items Not Eligible for Return

The following items are not eligible for return:

• Personalized or custom-made items
• Items damaged by misuse or normal wear and tear
• Items without original packaging
• Items returned after 7 days

4. Return Process

To initiate a return:

1. Contact our customer service team 
2. Provide your order number and reason for return
3. Receive return authorization and instructions
4. Package the item securely in its original packaging
5. Ship the item back to us using a trackable shipping method

5. Refund Processing

Once we receive and inspect your returned item, we will:

• Process your refund within 5-7 business days
• Refund the original payment method used for the purchase
• Send you an email confirmation of the refund

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us within 7 days of delivery. Exchanges are subject to availability and may require additional shipping charges.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@ember.mysto.shop or +919746197164. We will arrange for a replacement or full refund at no cost to you.

8. Return Shipping

Return shipping costs are the responsibility of the customer unless the item was damaged or defective, or if we made an error in your order.